By Bon Ku, MD, and Ellen Lupton
Health Care + Design Thinking = A Culture of Wellness
As health care systems around the globe struggle to expand access, improve outcomes, and control costs, Health Design Thinking offers a new approach for designing dynamic, responsive health care products and services. Health Design Thinking is authored by Bon Ku, physician and founder of the innovative Health Design Lab at Thomas Jefferson University, and Ellen Lupton, award-winning designer, author, and curator at Cooper Hewitt, Smithsonian Design Museum, with contributions from experts in design and medicine. This practice-based guide applies design thinking to real-world health care challenges.
Design thinking uses play and experiment rather than rigid rules. It draws on interviews, observations, diagrams, storytelling, physical models, and role playing; design teams focus not on technology but on problems faced by patients and clinicians. Illustrated with 230 drawings, photographs, storyboards, data graphics, architectural plans, and other visualizations, Health Design Thinking provides a hands-on manual for reframing medical education, treatment, and industry to align with everyday challenges in communities around the world.