Frequently Asked Questions
Is photography allowed inside the mansion?
Yes, non-commercial photography without flash is welcomed. No tripods or selfie-sticks, please.
Can I use my phone?
Feel free to text, take photos, and tweet about your visit, but please keep your phone on silent or vibrate and make calls outside as a courtesy to other visitors.
Is there free Wi-Fi available?
Yes! You can connect to it by selecting the “SI-VISITOR” network.
Can I eat and drink inside the mansion?
No, but you’re welcome to eat and drink in our cafe or garden.
Can I carry my bag/umbrella into the museum?
Our free coat check can hold larger bags and umbrellas. For the safety of our collection objects, we may ask you to check you backpack, but small bags (11” x 14”) can be carried throughout the museum.
Are strollers permitted in the mansion?
Yes, compact strollers are allowed.
Can I re-enter the museum once I’ve stepped outside?
Absolutely, just make sure you’re still wearing an admission sticker when you come back. If you’ve lost your sticker, just show us your ticket and we’ll provide you with a new one. Re-entry is valid on same day only.
Is sketching permitted in the mansion?
Yes, but no ink or markers, please.
I purchased tickets online—do I need to print my tickets ahead of time?
No printing required! If you can pull up the confirmation email you will receive after your purchase on a smart device, we’ll provide you with your tickets and interactive pens. No smart device? No problem! When you purchase tickets online, you automatically create an identity in our ticketing system. If you provide one of our associates at admissions with your name or order number, we’ll look you up in our system and take care of the rest.
Do you offer public tours?
Public tours are offered at 11:30 a.m. and 1:30 p.m. during the week and at 1:00 p.m. and 3:00 p.m. on weekends starting September 5, 2015. Please call our tour line, 212.849.8351, for more details.
Do you offer private tours?
Yes! If you would like to request a tour with one of our docents, please make your request here. If you’re interested in bringing a school group for a tour, please register for a school field trip or contact our tour line at 212.849.8351.
Do I need to let someone know if I’m bringing a large group to Cooper Hewitt?
If you plan on bringing a group of ten or more to the museum, we ask that you either register your group here or call our tour line, 212.849.8351, and register over the phone.
Do you have an audio tour?
Because we encourage you to participate in our new interactive experiences, we don’t currently offer a traditional audio guide.
Can I visit the Design Library at Cooper Hewitt?
Yes, by appointment, Monday through Friday, 9:30 a.m. to 5:30 p.m. (closed on federal holidays). Please call 212.849.8330 to schedule your visit to the Cooper Hewitt, Smithsonian Design Museum Library.
Can I bring my pet?
Sorry, no pets allowed anywhere on our campus, including the garden. Licensed service animals are allowed.
Is it cold in the museum?
The galleries are temperature controlled to preserve objects made of different types of materials and but the temperature does fluctuate slightly, room to room and throughout the day depending on the number of visitors. It’s always good to carry a light layering piece just in case!
Do I need a ticket to visit SHOP Cooper Hewitt or Tarallucci E Vino?
No ticket required! You can enjoy our cafe or shop without paying admission.
Are wheelchairs available?
Wheelchairs are available on a first come, first serve basis at our coat check. Our coat check is located immediately to your right as you enter the museum on 91st Street.
How accessible is the museum?
We want to accommodate visitors of all abilities. Please use our garden entrance on 90th Street in between Fifth and Madison Avenues; from the garden, an elevator is available in the cafe to bring guests to the first floor, as well as from the terrace level. Braille is featured on all facility signage.
We also allow licensed service animals, and provide baby-changing facilities in our ground floor family restroom and the restrooms adjacent to our cafe.