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DUTIES AND RESPONSIBILITIES:
The Tessitura Manager is responsible for customer relations and for overall management of the Tessitura application and facilitation of the application’s strategy, including application administration and support. Based on knowledge of standard museum practice, the CRM plans, coordinates, and implements activities necessary to the effective operation and maintenance of the database.

Independently is responsible for Tessitura information entered into the system to ensure consistently reliable access to data. Assists in the development of consistent museum authority standards for content. Assesses external authority standards for relevance and recommends enhancements to the Tessitura. Based on knowledge of standard museum practice, identifies requirements of departments and recommends enhancements for ongoing database development.

Reviews user data entry for compliance with established data entry practices and/or enters data. Uses available software tools to assist with the creation of forms and reports to support the various museum functions. Assists with the development of reports on an ad hoc basis in response to queries from staff, fellows, researchers, and the general public.

Trains museum staff in the use of Tessitura through individual instruction, classroom sessions, and telephone support. Regularly seeks feedback from staff to help in planning training that meets their needs. In offices with limited prior experience with database applications, assists staff in understanding basic concepts of information management, data standards, and controlled terminology. Assists in the development of data standards, authority terms, and reports that extend the use of the collection information system.

Documents all aspects of the system. Develops a cataloguing manual to document the use of fields, data entry standards, terms, and vocabulary used in the CHSDM implementation of Tessitura. Develops a procedural manual to document the functions of the system and database application. Develops abbreviated guides, tip-sheets, and other instructional aids that help staff users with common system functions.
Coordinates incoming and outgoing information to and from the collection information system. Coordinates the linking of digital images and other multi-media to the database.

Responsible for system security and controlling access to sensitive museum information. Assists with the creation of user profiles and access to the system as appropriate to each individual or group’s duties. Sets configurations and query access to the system.
Serves as primary contact with the system vendor, articulating requirements and enhancements to the program and reporting problems with the system to ensure efficient data input, retrieval, display, and storage capability.

Serves as a lead member of the Tessitura Committee which is responsible for the management and tracking of Tessitura’s success. Assists with the development of policies, procedures and workflows for the creation, storage and use of Tessitura. Develops mechanisms and metrics to measure the effectiveness of Tessitura efforts.

Coordinates with appropriate Tessitura and OCIO staff on the effectiveness of the system and recommends enhancements. Works with Smithsonian’s Digital Transformation Office on pan-institutional implementation of CRM systems.

Maintains Payment Card Industry Data Security Standard (PCI DSS) Documentation and Dataflow diagrams for Smithsonian PCI DSS Assessor. Enforces PCI DSS policies, establish baselines, and execute in-scope requirements for CRM/Tessitura and related integrated systems in the museum.

Work with stakeholders across museum to raise awareness of and provide guidance on SI Privacy Office policies relating to their data needs. Works with vendors and provide required documentation for OCIO and IT Security risk assessment. Determine and implement highest possible security protocols in CRM/Tessitura (P2PE, Tokenization, Segmentation, Awareness)

Maintains comprehensive information on Tessitura and will generate reports for internal CHNDM and SI statistics.
Maintains professional competence through participation in professional organizations and activities.

QUALIFICATION REQUIREMENTS Resume should show one year or more of comprehensive full-time experience performing the following duties:

Expertise and knowledge of Tessitura to improve and enhance standardization and accuracy of data for the museum. Takes a lead role in making recommendations and suggestions on Tessitura.

Knowledge of relational database systems (preferably experience Tessitura, SQL Server, and Microsoft Access) within a museum context including data structure, standards and reporting needs.

Ability to communicate effectively orally and in writing in order to train staff effectively and to write clear, comprehensive documentation of standards, procedures, and aids for using the database.

Ability to communicate verbally in a clear, concise manner with applicable museum staff to explain policies and procedures, to corroborate or provide information, and to solicit cooperation on work matters.

Experience performing a range of administrative duties, including the ability to track the status of projects or assignments; prepare reports; and develop written policies and procedures.

Expertise and knowledge of Tessitura to improve standardization and accuracy of data independently with limited assistance.

Maintains a comprehensive knowledge of current digital media formats and encoding standards
Experience drafting correspondence and other written materials using correct format, grammar and spelling without or with limited suggestions from supervisor.

SALARY RANGE: $$80,769 to $104,996
The Smithsonian uses the General Schedule (GS) pay scale for Trust and Federally funded positions. This is a Trust funded position at Grade 11 / Step 1 – 10.

TEMPORARY TRUST APPOINTMENT:
One-year full-time appointment that may be extended beyond the one year (based on performance and budget).

DUTY STATION:
• The permanent duty station is 2 East 91st Street, New York, NY 10128

TELEWORK:
• Hybrid Telework Available; however must report to 2 East 91s Street New York, NY 10128 as required. (Full Time Remote is not approved for this position).

APPLICATION PROCEDURE:
Please submit cover letter and resume (addressing qualification requirements) to: HRTessitura@si.edu

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
The Smithsonian Institution ensures its employees (federal and trust), applicants, and affiliated persons (interns, research associates, fellows, and volunteers) are protected from discrimination and unfair treatment in the workplace regardless of their race, color, religion, national origin, sex (including gender identity, gender stereotyping, pregnancy, and sexual orientation), age, disability, genetic information, marital status, parental status, or political affiliation and are free from reprisal against protected activities. In addition, other Smithsonian policy prohibits discrimination based on membership in an employee organization or other non-merit factors, and political affiliation.