The Design Shop seeks a dynamic and highly customer service orientated sales associate! Will work three days per week.
Sells and up-sells design products in the Shop to maximize profits: Welcomes all visitors to the Shop. Approaches customers to inform on Design Shop products. Provides basic information on shop products, designers and their products. Spends considerable time relating exhibition design products to customers. Shares information and problems with the Shop Manager on duty regarding customer services issues or issues with any product. Offers all customers Cooper Hewitt membership opportunities.
Provides exceptional customer service to all museum and Shop visitors. Actively promotes all museum exhibitions and programs when interacting with visitors in the shop or the museum.
As a team, ensures the Shop is clean, organized and well stocked and all products are displayed properly and tagged according to shop procedures: Provides regular and on-going attention to shop cleanliness and appearance when not assisting customers.
Communicates stock shortages to shop management. Maintains flexibility regarding work hours to ensure the shop is always covered. May be required to work weekends and evenings.
Completes cash transactions at POS and completes end-of-day reconciliation: Accurately and efficiently perform all functions of the POS and notifies manager on duty if there is an issue or problem. Watchful at all times to protect cash and shop products (especially aware of possibilities of fake tender or theft). Reports end-of-day accurately and with approval of manager. Reports any discrepancy to Shop Manager.
Participates in annual physical inventory and routine cycle counts.
Knowledge of museum books and products in order to actively promote/sell products, engage the customer, and meet shop sales goals.
Skill in customer service in order to listen and respond to customer’s complaints in positive helpful manner in person or via phone.
Ability to proactively meet and greet the general public with respect and consideration.
Ability to solve routine problems relating to a guests issues or questions.
Ability to perform tasks involved in collecting cash and authorizing credit cards payments with accuracy. Strong cash handling skills required.
Skill in operating a cash register (Point of Sale). Retail Manager however is responsible for end of day reconciliation.
Ability to work in a team environment and assist in a wide variety of tasks when needed.
Passion for Cooper Hewitt
Appreciation and understanding of design.
• Must be able to work a flexible schedule to include weekends, holidays and special events
• Telework or remote work is not available for this position (will work on site at 2 east 91st Street, New York, NY)
• Punctuality is required
• Must be eligible to work in the United States
SALARY: $17.45 per hour
EXCEPTIONAL SMITHSONIAN BENEFITS
Life Insurance (including Optional Life Insurance)
Voluntary Accidental Death & Dismemberment Insurance
Long Term Disability
Health Insurance (Blue Cross Blue Shield)
Dental (Delta Dental)
Vision (Vision Services)
Flexible Spending Accounts
Free Transit/Commuter Benefits
Family Friendly Leave
Family Friendly Workplace
Historic and landmark offices/library and garden
Curatorial Talks and Tours (Cooper Hewitt)
Employee Assistance Program
Tarallucci e Vino Museum Café (employee discount)
Museum Shop (employee discount)
Free Admission to most NYC museums
TO APPLY: Please submit a resume and cover letter that addresses the qualification requirements to HRdesignshop@si.edu