Full-time opportunity

Cooper Hewitt’s Membership and Individual Giving Coordinator is the first point-of-contact for members, donors, and the general public, in-person, on the phone, and online, and serves as an important representative of the only museum in the nation devoted exclusively to historic and contemporary design. The Coordinator helps the museum secure revenue from membership dues, Annual Fund contributions, and other individual gifts. The Coordinator will report to the Membership and Individual Giving Manager, and work closely with the Development team.

– Gift processing: Process contributions, following Smithsonian Institution financial protocol; enter data; generate acknowledgements
– Customer service: Respond to membership telephone and electronic inquiries within one business day; provide assistance, whenever possible, as requested by customers; greet guests at membership and cultivation events; help liaise with Cooper Hewitt Young Patrons
– Membership benefit fulfillment: Help make sure that all members receive related communications and the promised benefits at their respective membership level, including event invitations, exhibition catalogues, guest passes, fair passes, gift memberships, Smithsonian Magazine subscription, and acknowledgement in donor listings; help liaise with fair organizers and Design Discount partners
– Renewal and acquisition campaigns: Help plan and implement membership and Annual Fund renewal and acquisition campaigns; liaise with vendors, including the mailing house and the printer
– Event coordination: Help plan, promote, implement, and staff membership events (some evenings and weekends are required); maintain RSVPs for membership events; liaise with curatorial staff and outside hosts; help create printed and electronic event invitations
– Database management: Maintain good data hygiene and extract various membership reports from the Tessitura database; be trained in and use information from PANDA, the Smithsonian Institution database
– Other: Provide administrative, clerical and additional support as assigned by the Membership and Individual Giving Manager; help manage membership volunteers; assist with other institutional events, including the National Design Awards, the annual Garden Party and Holiday Celebration, exhibition previews, and Cocktails at Cooper Hewitt, among others; manage Purchase Orders and other financial processes related to membership and Annual Fund activities (i.e. campaigns, events, supplies inventory)

– A minimum of two years of administrative experience related to the above duties
– Bachelor’s degree
– Microsoft Office proficiency
– Database management experience
– Gracious interaction skills with members of the public
– Excellent proofreading, editing, writing, communication and organizational skills
– High level of professionalism, confidentiality, and punctuality
– Background in museums, art and/or design are preferred


TIAA-CREF (Defined Contributions – 12 percent)
Free Life Insurance
Voluntary Accidental Death and Dismemberment Insurance
Long Term Disability
Health Insurance (Blue Cross Blue Shield)
Dental (Delta Dental)
Vision (Vision Services)
Flexible Spending Accounts
Free Transit/Commuter Benefits (up to $3,180 commuter costs paid per year)
Annual Leave (13 days) increasing after 3 years (20 days)
Sick Leave (13 days)
Federal Holidays (10 days)
Family Friendly Leave Family Friendly Workplace
Historic and landmark offices and garden
92Y Fitness Center
Free Entrance to Museums and Galleries
Design Library
Curatorial Talks and Tours (Cooper Hewitt)
Employee Assistance Program
Smithsonian Network
Tarallucci e Vino Museum Café (employee discount)
Museum Shop (employee discount)
General Employee Discounts

Please submit a cover letter and resume addressing the qualification requirements to: