Our design visualizes the experiences of disabled veterans boarding airplanes.
We used data from a New York Times article showing the hardships of Charles
Brown, a paralyzed veteran. We created a customer journey map showing
emotions of this veteran’s experiences when boarding an airplane. With this
data visualization, we wanted to support Paralyzed Veterans of America. We
represented each emotion that a disabled veteran may feel while boarding an
airplane with a symbol. We analyzed each task and action during this process.
We then created a pattern of overlapping emotions. This pattern becomes a
sequence. Our infographic will help airplane users be more attentive and
thoughtful toward all disabled fliers. Users can access this infographic through
pamphlets or booklets placed in airplane seats.
