3 current openings:
Come join the team at Cooper Hewitt Labs! We’ve got an opening for an interactive media developer! We’re reinventing the idea of a museum and need your help.
Digital and Emerging Media, colloquially known as Cooper Hewitt Labs, is responsible for building, maintaining (and often figuring) the technical infrastructure required to make the museum well and truly part of the Internet (and vice versa) in service of the museum’s big re-opening in 2014. Museums now operate in a world where visitors arrive at our doorsteps with super-powers (aka their “phones”) and our job is to find ways to make the most of those possibilities for everyone involved without making too much fuss about ‘apps’.
Officially the position is called “Interactive Media Developer” which, in plain English, means you’ll be responsible for helping make these ideas a reality using your finely honed “Internet Typing” skills sometimes on your own, but most often with the rest of the team and third parties.
(This sort of position is sometimes called “a full-stack” developer but that isn’t quite right.)
You should be comfortable working your way around Unix systems and developing web applications and have some experience working in both front-end and back-end systems. Proficiency in one is required but more importantly empathy for both is a must. Experience working on applications that do stuff for real people in real-time is a bonus.
We are looking for people who live on, and love, the Internet as much as they do museums and who have been motivated or crazy enough to build things they were willing to share with the rest of the world. Send us links, tell us about your creations, and your favorite museums in your cover letter.
The position reports directly to the Director of Digital and Emerging Media and will work on a day-to-day basis with the Senior Digital Engineer who will oversee and assign the necessary grunt-work and carve out the required space and time to do the fun stuff.
Software and application development:
-Collaborates with team and external contractors to create innovative and novel ways of engaging with the museum’s content both online and on interactive surfaces within the museum
-Builds working prototypes in code for staff to better understand larger projects/concepts
-Undertakes rigorous application testing
Technical Research/Planning and Coordination:
-Undertakes and responds to user research as applications are deployed and used
-Undertakes research as required and demonstrates an ability to adapt to new technologies as they emerge
-Undertakes maintenance tasks to ensure the consistency and integrity of applications and application servers that are both locally and remotely hosted
Jointly authors academic papers describing and interrogating projects. Actively participates on SI and CHNDM committees related to media technologies and represents CHNDM interests and projects. Works closely with the Senior Digital Engineer and others at NY museums, private museums, federal agencies and cultural organizations to discuss issues and concerns related to application development and maintenance of interactive media. Seeks out new opportunities for media projects consonant with the goals and priorities of CHNDM by reading and contributing to electronic and print publications, attending meetings, and conferences, and developing contacts in appropriate communities outside the Museum.
A high comfort level working with the traditional LAMP stack and associated technologies.
Experience developing and working with REST-ish APIs.
Proficiency with AWS and familiarity with other “cloud” based services.
Enough comfort and familiarity with Git to get stuff done (don’t worry, we think the rest of it is kind of weird too).
Experience deploying code in a production environment.
A high degree of comfort (and desire) for shipping working code and for sticking around to fix things when they break.
Ability to serve as an advisor and technical authority on matters relating to planning, designing, developing and implementing complex web applications.
Ability to communicate with and work successfully with people who aren’t interested in computers
Ability to establish productive/collaborative relationships with internal and external partners to produce work of a high quality while under tight deadlines.
Ability to take initiative and ownership of project for assignments and responsibilities.
Experience hardware hacking is not required but would be put to good use if available.
Interest in design in all its forms.
HOW TO APPLY:
Submit cover letter and resume (addressing qualification requirements) to HRmedia@si.edu. Open until filled.
Please include links to your Github repository and any projects you’ve made, professional, creative or otherwise.
Open until filled.
Cooper-Hewitt seeks a Head of Visitor Experience who will be responsible for all aspects of the museum’s services!
The Head of Visitor Experience will oversee 10 full time and part time staff who will welcome up to 500,000 visitors annually. He/she will play a key role in continuing to transform the visitor experience, working closely with colleagues from other departments to develop a coherent, shared vision for access to the Cooper-Hewitt. The newly redesigned museum, which opens in fall 2014, is expected to attract an audience of students, educators, families, design professionals and the general public from around the world. He/she will be passionate about the new visitor-centered mission of the museum as well as design and digital technology.
• As the front of house ambassador, provides a welcoming, personalized experience for all visitors and encourages them to participate and enjoy Cooper-Hewitt programs and services in an inclusive design environment. Drives a front-of-house culture that encourages repeat visitation and pro-actively engages audiences from non-traditional museum demographics.• Shapes the Visitor Experience department and visitor-centric service culture through the implementation and continuous improvement of visitor engagement with all museum amenities, interactive digital experiences, educational programming and exhibitions.• Working with Membership, helps to coordinate the successful use of the members’ benefits that retains and keeps this constituency loyal and involved. Works with Membership to facilitate acquisitions, renewals, and reinstatements both in the admissions line and online.• Develops systems to ensure that both visitors and members are admitted to the museum in an efficient manner.• Day to day supervision of all Visitor Experience Associates including preparing performance evaluations/feedback, approve leave and daily schedules. Provide regular briefings to ensure staff are kept informed of all events and exhibitions. Encourages enthusiasm for design and technology, and ensures knowledge of museum content and exhibitions, amongst visitor services staff. Builds a culture where the visitor comes first.• Works closely with HR in hiring the full Visitor Experience staff for reopening in fall 2014.• Day to day responsibility for cash drawers and cash handling. Follows all cash control policies and procedures implemented by the museum’s Chief Financial Officer. Perform all aspects of end-of-day revenue reconcilations and including gathering attendance and admissions information from all sources to create the daily report.• Works with IT staff to create, maintain and update the POS system for admissions and ticketing as well as all digital and interactive devices used by museum visitors.• Handles visitors concerns, comments, and complaints in a highly respectful and diplomatic manner. Manages visitor helpdesk/enquiry system.
The ideal candidate:
• Must have polished communication and presentation skills, as well as a demonstrated track record managing and mentoring a large staff in a high volume customer-centric environment. Requires superb relationship building skills and diplomacy.
• Creative, strategic thinker with proven project and program management experience. Excellent organizational skills and the ability to build consensus within large cross-functional project teams to deliver results.
• Prior success in a leadership role with the ability to interview, hire and provide performance feedback and training as needed
• Three years of management experience in a multi-faceted, visitor-based environment, such as a museum or performing arts, hospitality or entertainment venue.• Experience maintaining a positive working environment to encourage, motivate and retain high quality staff.• A degree in art, design, museum education, theater or business/hospitality administration preferred.• A working knowledge of digital technology and ability to train others.• Strong interpersonal skills with the ability to communicate effectively and diplomatically with staff, and the general public and to resolve complaints quickly and effectively.• Ability to provide exceptional customer service and lead by example in servicing the general public.• Demonstrated experience using MS Office products, including Word, Excel, Outlook, PowerPoint, Project and other related software applications.• Experience and expertise with the Tessitura ticketing system, or similar complex CRM ticketing system.• Working knowledge of new technologies and ideas in cultural programming and museum practice.• Bi-lingual in Spanish is highly preferred• Must be able to work a flexible schedule to include weekends, holidays, and special events with limited notice. Must be able to work 9:00AM to 6:00PM. Punctuality is a must since he/she must arrive at least 30 minutes before the museum opens.
Submit cover letter and resume (addressing qualification requirements) to HRvisitorexperience@si.edu. Application deadline is Tuesday, 4 March 2014
As Assistant Exhibitions Project Specialist, s/he reports to the Head of the Exhibitions and works closely with the Production Manager and other staff throughout the Museum. S/he works in all phases of the exhibition design planning process, helps to ensure a smooth and successful integration of the installation design, to identify any potential problems that may occur, and to clearly communicate problems/solutions to the Head of Exhibitions.
Assistant Exhibition Program Management
• Responsible for the administration and planning of designs for small exhibitions, from development through installation, planned out in 6 month, one, or two to three year intervals.
• Assists or creates production and installation budgets for small exhibitions and special installations, including identifying ways to reduce costs and make exhibitions more cost-effective. Advises team members and Head of Exhibitions on how to contain exhibition production budgets.
• Communicates to staff and external designers schedules, deadlines and the effect of delays on delivery by using Basecamp (or an equivalent web based project project management/collaboration tool).
• Works with the Head of Exhibitions to provide input on the master exhibition calendar for assigned exhibitions with the Curatorial Director and Head of Registrar.
• Manages assigned exhibition projects to ensure that the preservation of a historic Carnegie mansion is accounted for in exhibition planning.
• Works closely with curatorial, registrar, education, publications, conservation and other departments to produce contracts, schedules, budgets, and processes for effective exhibition development and implementation.
• Communicates in a timely manner with all assigned exhibition partners at the museum, including keeping Head of Exhibitions, Operations and Special Events staff informed of all assigned exhibitions and special installations that might impact their plans/events.
• Contributes to museum-wide planning efforts and other initiatives as requested by the Head of Exhibitions.
Installation of Exhibits
• Assists or works with Head of Exhibitions, exhibition designers and fabricators to facilitate the design and installation of exhibits.
• Serves as contract representative for small scale exhibitions. Writes specifications for work to be performed, oversees the contractor's performance, and ensures contracts meet SI requirements.
• May also maintain exhibits once they are installed in the museum .
• Assists and ensures that assigned small scale exhibitions meet Smithsonian’s review and approval process (SD-410) by complying with standards and regulations.
• Creates, tracks and implements purchasing for exhibition-related projects such as vitrines, lighting, security.
• Provides on-site support to Head of Exhibitions and Production manager during installations.
• Coordinates and manages exhibition design documents and their storage. Maintains project files involving exhibition activity.
• Works as a team member on special inter-departmental projects and may be requested to set up meetings.
• Knowledge of exhibition development and management in a museum setting and project management methodologies.
• Skill in preparing museum exhibition project schedules.
• Basic knowledge of decorative arts and/or design.
• Excellent writing skills in order to draft reports and develop schedules with the Head of Exhibitions.
• Ability to use computers (Mac and/or PC) for emailing, word processing, spreadsheets/reports and database management.
• Excellent verbal communication skills and ability to facilitate work with multiple teams both inside and out the Museum.
• In person or via the phone (or email) to ensure staff, contractors and exhibitions designers are well informed on exhibition administrative issues.
• Knowledge of administrative management procedures to organize tasks, schedules, priorities, and set up meetings. Ability to serve as a contract representative on small contracts.
• Ability to maintain ownership and initiative of all exhibition tasks and administrative assignments to ensure deadlines or met or exceeded and in keeping all stakeholders informed as necessary.
Submit cover letter and resume (addressing qualification requirements) to HRdesign@si.edu
Application Deadline: Tuesday, 4 March 2014
COOPER-HEWITT EMPLOYEES WHO ARE FULL-TIME/PART-TIME ENJOY:
401k (including matching contributions)
Flexible Spending Accounts
Free Commuter Benefits
Annual and Sick Leave
Family Friendly Leave
Family Friendly Workplace
Historic and landmark offices and garden
92Y Fitness Center
Free Entrance to Museums and Galleries (New York)
National Design Library
Employee Assistance Program